Refund Policy for BayridgeCourt
Last Updated: March 30, 2023
Thank you for your purchase at BayridgeCourt. We appreciate your business and we’re dedicated to ensuring your satisfaction with our delicious pizzas and accompanying products. This Refund Policy applies to all purchases made through our website bayridgecourt.sbs, our mobile application, or directly from our store located at Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 80073 Capri, Italy.
Cancellation Policy
Orders can be cancelled within 10 minutes of placing the order online or through our app. If you wish to cancel your order, please contact us immediately at +39 081 837 0723. Unfortunately, we cannot cancel orders that have been prepared or are already out for delivery.
Refund Policy
If you are unsatisfied with your purchase for any reason, please reach out to us within 2 hours of receiving your order. We offer a satisfaction guarantee and will gladly provide a refund or replacement, subject to the following conditions:
- Food products must be uneaten and returned in the condition you received them, along with the original packaging.
- Non-food products must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all refunds or exchanges.
- If a product is defective or damaged upon delivery, please contact us immediately to discuss a refund or exchange.
- We may offer partial refunds in certain situations where the product is partially used, at our discretion.
Refunds will be issued to the original method of payment within €. Please note that it may take up to 5-10 business days for the refund to appear on your account, depending on your card issuer's policies.
Exchange Policy
If you would prefer an exchange instead of a refund, we are happy to accommodate this as well. Please contact us to discuss the items you wish to exchange, and we will assist you with the process.
Exclusions
Please note that certain items are not eligible for return or exchange, including:
- Gift Cards
- Discounted or sale items
- Personalized or customized items
Contact Us
If you have any questions or concerns about your order or this Refund Policy, please contact us at +39 081 837 0723 or visit our store at the address above. We strive to ensure that all our customers have a delightful dining experience with BayridgeCourt, and we welcome your feedback!